Terms and Conditions

Last updated: October 2026

1. Agreement to These Terms

These Terms and Conditions (“Terms”) are a legal agreement between you and Red Bike Advisors LLC (“Red Bike Advisors,” “we,” “us,” or “our”), 1650 Military Cutoff Rd., Ste. 104, Wilmington, NC 28403. They govern your use of redbikeadvisors.com, its subdomains (including meet.redbikeadvisors.com), and any page, form, booking tool, download, video, podcast or other content that links to these Terms (together, the “Website”).

By accessing or using the Website, submitting a form, booking a call, or subscribing to our communications, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy, which is part of these Terms. If you do not agree, do not use the Website.

You must be at least 18 years old and able to enter a binding contract to use the Website. If you use the Website on behalf of a practice, company or other organization, you confirm you are authorized to accept these Terms on its behalf, and “you” includes that organization.

2. No Professional Advice and No Client Relationship

General information only. Content on the Website, including blogs, videos, podcasts, guides, calculators, case studies, pricing and FAQs, is general information for educational purposes. It is not accounting, tax, legal, investment, financial planning or valuation advice, and it is not tailored to your situation. Tax laws and IRS and state rules change often, and content may not reflect the latest changes. Do not act or decline to act on Website content without advice from a qualified professional who knows your facts.

No client relationship. Using the Website, submitting a form, emailing us, calling us, receiving an SMS, or attending a free strategy session or discovery call does not create an accountant-client, CPA-client, enrolled agent-client, fiduciary or other professional relationship. That relationship begins only when you and Red Bike Advisors sign a written engagement letter. The engagement letter, not these Terms, governs the services, scope, fees, deliverables, guarantees and responsibilities of both parties. If these Terms conflict with a signed engagement letter, the engagement letter controls.

Do not send time-sensitive matters through the Website. Until we confirm an engagement in writing, we are not responsible for meeting any deadline for you, including tax filing deadlines, IRS or state notice response dates, appeal periods or collection deadlines. If you have received a tax notice, act on its deadline whether or not you have heard back from us.

Results and figures. Statistics on the Website, such as average tax savings, percentage reductions, cash-flow or margin improvements, client counts, retention rates and client stories, describe past results for specific clients. They are not a promise or prediction of your results. Outcomes depend on your facts, your records, your timely cooperation and decisions, and actions of tax authorities, which we do not control.

Tax resolution. We cannot guarantee that any tax authority will accept an offer, settlement, payment plan, penalty abatement or appeal, or stop a levy, lien or garnishment. Any tax resolution outcome described on the Website is an example, not a promise.

Federal tax notice. Unless expressly stated otherwise in a signed engagement, nothing on the Website or in our general communications is intended or written to be used, and cannot be used, by any person to avoid penalties under the Internal Revenue Code, or to promote, market or recommend any transaction or matter to another party.

Professional credentials. References to CPAs, enrolled agents (EAs) or other credentials describe members of our team. Not every service is performed by a licensed CPA, and certain services may be limited by the licensing rules of your state.

3. Free Strategy Sessions, the Tax Savings Blueprint and Pricing

Free strategy sessions. Free strategy sessions, tax strategy sessions and discovery calls are introductory conversations offered at our discretion, subject to availability. We may decline, reschedule or cancel a session, or decline to take on any prospective client, for any lawful reason, including conflicts of interest, scope, capacity or fit. Anything discussed in a free session is preliminary and general, and is not advice you should rely on.

Tax Savings Blueprint and 2x Savings Guarantee. Descriptions of the Tax Savings Blueprint, savings estimates, “found cash” and the 2x Savings Guarantee on the Website are summaries. The guarantee applies only to clients who sign an engagement letter that includes it, and only on the terms, conditions, eligibility requirements, measurement method and refund process set out in that engagement letter. “Savings” refers to potential tax savings we identify and document, which depend on you implementing the recommended strategies and on your facts remaining as represented. Nothing on the Website creates a guarantee on its own.

Pricing. Prices on the Website are starting points for illustration and are not an offer. Your fees, package, add-ons and any changes are confirmed only in your signed engagement letter. We may change published pricing, packages and promotions, including “limited slots” offers, at any time without notice.

Free resources. Blogs, videos, podcasts, surveys, assessments and downloadable resources are provided “as is” for general information under Section 2. We may change or remove them at any time.

4. Acceptable Use

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Website for your own lawful, non-commercial purposes, such as learning about our services and contacting us. You agree not to:

Use the Website for any unlawful, fraudulent or misleading purpose, or to impersonate any person or business
Submit false, inaccurate or someone else’s information, or information you are not authorized to share
Access or attempt to access any account, portal, system or data you are not authorized to use
Introduce viruses, malware or harmful code, or interfere with the Website’s security, servers or networks
Scrape, crawl, harvest or copy Website content or data by automated means, including to train artificial intelligence or machine learning models, without our written permission
Send spam, unsolicited marketing or bulk submissions through our forms, booking tools or SMS lines
Reverse engineer, frame, mirror or resell any part of the Website
Post or send content that is defamatory, abusive, obscene, discriminatory or that infringes anyone’s rights
Use the Website in a way that could damage, disable or overburden it or harm Red Bike Advisors, our clients or our team

We may suspend or block access to the Website, remove content, or refuse service to anyone who breaks these Terms, without notice, and may report unlawful activity to the authorities.

5. Information You Submit

Accuracy. Information you give us through forms, surveys, booking tools, email or SMS must be true, complete and yours to share. You are responsible for keeping it up to date.

Do not send sensitive data through general forms. Please do not include Social Security numbers, taxpayer identification numbers, bank or card account numbers, tax returns, IRS notices with full identifiers, or other sensitive financial or personal documents in Website contact forms, booking forms, email or SMS. If we need documents, we will provide a secure client portal or another secure method. We are not responsible for sensitive information you send through channels we did not request.

Confidentiality before engagement. We treat information you share with us with care and in line with our Privacy Policy and our professional obligations. However, information submitted through the Website before an engagement letter is signed is not subject to any confidentiality agreement and does not create a professional relationship. It may not prevent us from representing another party, including someone whose interests differ from yours.

Feedback and reviews. If you send us suggestions, testimonials or feedback, you allow us to use them without payment or obligation to you. We will only publish your name or testimonial with your permission, as required by law.

Job applications. Information you submit through our careers page is used to evaluate your application and is handled under our Privacy Policy. Submitting an application does not create an offer or contract of employment.

6. Client Portal and Third-Party Platforms

Client portal. The Client Portal linked from the Website (redbike.clientportal.com) is for engaged clients and approved users only. It is operated by a third-party provider, and your use of it is also subject to that provider’s terms and privacy policy and to your engagement letter. You are responsible for keeping your login credentials confidential, for all activity under your account, and for using a secure device and network. Tell us immediately at contact@redbikeadvisors.com or (910) 256-3456 if you suspect unauthorized access. We may suspend portal access to protect you or our systems.

Booking, forms, payments and embedded content. The Website uses third-party services to run booking calendars, forms, surveys, reviews, analytics, payment processing (where applicable), and embedded videos and podcasts (such as YouTube and Spotify). These services are provided by their operators under their own terms. We are not responsible for their availability, content, security practices or errors, and your use of them is at your own risk.

7. Email and SMS Communications

Email. When you submit a form, book a call or request a resource, you agree that we may email you about your request and, where permitted by law, about our services, insights and events. Every marketing email includes an unsubscribe link.

SMS terms. If you provide your mobile number and opt in to text messages, you agree to receive recurring automated text messages from Red Bike Advisors LLC about appointment reminders, your inquiry, updates and promotions related to our services. Consent is not a condition of purchasing any service. Message frequency varies. Message and data rates may apply.

Reply STOP to cancel at any time. You will receive one final message confirming you have opted out.
Reply HELP for help, or contact us at (910) 256-3456 or contact@redbikeadvisors.com.
Carriers are not liable for delayed or undelivered messages.
Mobile numbers and SMS opt-in data are not shared with or sold to third parties or affiliates for their marketing or promotional purposes.

You confirm that you are the account holder or authorized user of the mobile number you provide. Tell us if your number changes or is reassigned. SMS data is handled under Section 11 (SMS Policy) of our Privacy Policy.

8. Privacy and Data Security

Protecting your information is central to the trust our clients place in us. Our Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and your rights, including how to request access, correction or deletion.

How we protect your information. We use administrative, technical and physical safeguards designed to protect personal and financial information, including secure client portals for document exchange, access limited to team members who need it, and service providers bound by written contracts. As a tax and accounting firm, we also handle client information in line with the confidentiality obligations that apply to tax return preparers and accounting professionals, including the Gramm-Leach-Bliley Act Safeguards Rule and Internal Revenue Code rules on the use and disclosure of tax return information, where they apply.

We do not sell your personal information. We do not sell, rent or trade your personal information, and we do not share your mobile number or SMS consent with third parties for their marketing.

No system is fully secure. No website, email, internet transmission or storage system is 100% secure. While we work to protect your information, we cannot guarantee its absolute security, and you share information online at your own risk. Please follow Section 5 and use the secure portal for sensitive documents.

Cookies and analytics. The Website uses cookies, pixels and similar technologies, including Google Analytics and advertising tools, as described in our Privacy Policy. You can manage cookies through your browser settings.

Questions or requests. Contact us at contact@redbikeadvisors.com or (910) 256-3456, or write to Data Protection Officer, Red Bike Advisors LLC, 1650 Military Cutoff Rd., Ste. 104, Wilmington, NC 28403.

9. Intellectual Property

The Website and everything on it, including text, blogs, videos, podcasts, graphics, photos, logos, the Red Bike Advisors name and red bike marks, taglines such as “Breakaway from the Pack” and “Know Your Numbers,” program names such as the Tax Savings Blueprint and the Breakaway Business Growth Accelerator, and the design and code of the Website, are owned by or licensed to Red Bike Advisors and are protected by copyright, trademark and other laws.

You may view, print or share links to Website content for your personal, non-commercial use, provided you keep all copyright and other notices. You may not copy, reproduce, republish, modify, distribute, sell, create derivative works from, or use our names or marks without our prior written permission. All rights not expressly granted are reserved.

If you believe content on the Website infringes your copyright, email contact@redbikeadvisors.com with the details required by the Digital Millennium Copyright Act (17 U.S.C. § 512), and we will review and respond.

10. Third-Party Links, Reviews and Testimonials

The Website may link to or display third-party websites, tools, software, government resources (such as IRS.gov), reviews and content. We provide these for convenience only. We do not control, endorse or take responsibility for them, and a link does not mean we recommend any third-party product or service.

Reviews and testimonials, including Google reviews shown on the Website, reflect individual clients’ experiences. They are not typical results, a guarantee of your results, or an endorsement of any specific strategy for you.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT, TOOLS AND RESOURCES ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, TIMELINESS, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF VIRUSES, OR THAT ANY CONTENT REFLECTS CURRENT TAX LAW. ANY WARRANTIES OR GUARANTEES FOR OUR PROFESSIONAL SERVICES ARE ONLY THOSE STATED IN A SIGNED ENGAGEMENT LETTER.

12. Limitation of Liability and Indemnification

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, RED BIKE ADVISORS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, TAX BENEFITS, DATA OR GOODWILL, OR ANY TAXES, PENALTIES OR INTEREST, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, ITS CONTENT, OR ANY THIRD-PARTY SERVICE LINKED TO OR EMBEDDED IN IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

This limit applies to the Website only. Liability for professional services is governed solely by your signed engagement letter. Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.

Indemnification. You agree to defend, indemnify and hold harmless Red Bike Advisors and its owners, officers, employees, contractors and agents from any claims, losses, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the Website, information you submit, or your violation of any law or anyone else’s rights.

13. Governing Law and Disputes

These Terms and any dispute relating to the Website are governed by the laws of the State of North Carolina and applicable U.S. federal law, without regard to conflict-of-law rules.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at contact@redbikeadvisors.com with a description of your concern and to try in good faith to resolve it with us for at least 30 days.

Arbitration. If a dispute relating to the Website is not resolved informally, it will be settled by binding individual arbitration administered by the American Arbitration Association under its applicable rules, held in New Hanover County, North Carolina (or by video), except that either party may bring an individual claim in small claims court or seek injunctive relief for misuse of intellectual property or unauthorized access. Judgment on the award may be entered in any court with jurisdiction. Disputes about professional services are resolved as set out in your engagement letter.

Class action waiver. To the fullest extent permitted by law, you and we agree that claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative action.

Venue. For any matter not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in New Hanover County, North Carolina.

Time limit. Any claim relating to the Website must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

14. General Terms and Contact

Changes to these Terms. We may update these Terms at any time by posting a new version with a new “Last updated” date. Changes apply from the date posted. Your continued use of the Website after that date means you accept the updated Terms.

Changes to the Website. We may change, suspend or discontinue any part of the Website, its content or features at any time without notice or liability.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Website. A signed engagement letter governs our professional services and controls if there is any conflict.

Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent allowed and the rest of the Terms will remain in full effect.

No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not transfer your rights under these Terms. We may assign them, including in a merger, acquisition or sale of assets.

Survival. Sections 2, 5, 8, 9, 11, 12, 13 and 14 survive any termination of your use of the Website.

Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages, cyberattacks, natural disasters or government action.

Contact us. Questions about these Terms:

Red Bike Advisors LLC

1650 Military Cutoff Rd., Ste. 104

Wilmington, NC 28403, United States

Phone: (910) 256-3456

Email: contact@redbikeadvisors.com